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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will open. It includes comprehensive information about all the actions that you can perform on the page in question. Each context menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge collection of how-to video clips illustrating how to use our Control Panel. They're intended for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, have a peek at our extensive Frequently Asked Questions database, which comprises questions asked by real people and provides real solutions. We periodically update our Frequently Asked Questions section with new articles in an attempt to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can get in touch with our excellent team of tech support engineers available 24-7-365 and ready to help you with any issue. Each support ticket you submit will be replied to in less than 1 hour (the average response time is only twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 49093

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com